Repeated Poor Customer Service
<p>I had signed an Auto Care Policy with the Unlimited and requested the consultant to debit my account on the 31 May and then the 21/25 every month going forward. To date my account hasnt been debited and I have not recieved my policy number or welcome pack. I then sent an email to customer services and 3 days later still no response. I then called the customer service centre and requested same. The consultant said she was going to email me my policy number, listen to the call and resolve my query. After hanging up I recieve a standard email with no policy number, to date the consultant hasnt provided me with feedback and yes I am still sitting here with my query not resolved. Please can someone intervene and resolve my query as a matter of urgency. </p>
Hi Ryandren, we are really embarrassed that you’ve had this experience. You have given us every chance to get back to you and we have let you down. We are going to get hold of you within the next hour to confirm your policy number and your debit date as well as follow up with you on your welcome pack. We also want to find out why we never got back to you so on this one, we’ll investigate and give you feedback in the next 24 hours. Thanks so much for giving us the opportunity to sort this out with you. Take care, The Unlimited
Hi Ryandren, we are really embarrassed that you’ve had this experience. You have given us every chance to get back to you and we have let you down. We are going to get hold of you within the next hour to confirm your policy number and your debit date as well as follow up with you on your welcome pack. We also want to find out why we never got back to you so on this one, we’ll investigate and give you feedback in the next 24 hours. Thanks so much for giving us the opportunity to sort this out with you. Take care, The Unlimited
Hi Ryandren,
It was great chatting to you. Thanks so much for giving us the opportunity to sort this out. As requested, your information has been updated and your welcome pack is on its way to you. If there is anything else we can do for you, please just give us a call.
Take care, The Unlimited.
Hi Ryandren,
It was great chatting to you. Thanks so much for giving us the opportunity to sort this out. As requested, your information has been updated and your welcome pack is on its way to you. If there is anything else we can do for you, please just give us a call.
Take care, The Unlimited.