AN
Ayanda N
1 reviews | Active since Jun 2015
01 Sept 2020, 16:58
Rejected claim for having different tyres with different brand lol! IMAGINE!
So I've been paying them for months and when I want to claim for tyres then they came with a story of that my tyres have to be the same brand for them to approve claim and replace like who in their right mind would keep tyres the same brand of a 2013 model car when it's 2020, I'm don't even care what brand they replaced mine with, I just wanted a tyre plain and simple, not all this red tape.. never again will i take up a policy with these guys, they all noce and friendly and all easy to debut but claim it's a different story, I heard people saying but didn't know I was about to witness for myself, never ever!!
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
02 Sept 2020, 13:22Hi Ayanda,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your policy. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
The Unlimited's reply02 Sept 2020, 13:22
Official
Hi Ayanda,
We're sorry to hear about your difficulty in trying to resolve the issue regarding your policy. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you today.
The Unlimited's replyOfficial
02 Sept 2020, 18:47Hi Ayanda,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim.
The Unlimited's reply02 Sept 2020, 18:47
Official
Hi Ayanda,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim.
AN
Ayanda N's updateReviewer Update
03 Sept 2020, 16:09Thanks for calling, as long as we don't pretend like my issue was resolved then all is ok, still driving with my spare wheel for a couple of days which I think is the main reason people take up such policies not the red tape, still will never know how is any of your concern if I'm driving with same brand tyres or not instead of just changing the tyre causing the issue end of story but anyway I have canceled all my policies with you guys, peace of mind.. better knowing I have no policy then playing for a policy that will easily take money and come with a 1000 reasons of why not to give me the benefits I've been paying for, no regrets.
AN
Ayanda N's update03 Sept 2020, 16:09
Reviewer Update
Thanks for calling, as long as we don't pretend like my issue was resolved then all is ok, still driving with my spare wheel for a couple of days which I think is the main reason people take up such policies not the red tape, still will never know how is any of your concern if I'm driving with same brand tyres or not instead of just changing the tyre causing the issue end of story but anyway I have canceled all my policies with you guys, peace of mind.. better knowing I have no policy then playing for a policy that will easily take money and come with a 1000 reasons of why not to give me the benefits I've been paying for, no regrets.
The Unlimited's replyOfficial
04 Sept 2020, 10:26Hi Ayanda,
We're truly sorry to hear that you feel this way. However, please note that our terms and conditions do state that we can't cover you if it's not the same brand.
The Unlimited's reply04 Sept 2020, 10:26
Official
Hi Ayanda,
We're truly sorry to hear that you feel this way. However, please note that our terms and conditions do state that we can't cover you if it's not the same brand.
AN
Ayanda N's updateReviewer Update
04 Sept 2020, 11:52As I said.. I don't get how on earth that remotely affect you guys, instead of simply replacing a messed up tyre as it is in a nutshell the mandate of the policy but I guess it makes some sense to you that I will never understand or the logic behind it but as I said, I've canceled so we sorted, thank you and bye.
AN
Ayanda N's update04 Sept 2020, 11:52
Reviewer Update
As I said.. I don't get how on earth that remotely affect you guys, instead of simply replacing a messed up tyre as it is in a nutshell the mandate of the policy but I guess it makes some sense to you that I will never understand or the logic behind it but as I said, I've canceled so we sorted, thank you and bye.
AN
Ayanda N's updateReviewer Update
04 Sept 2020, 11:55And also in future just reveal this to a xustomer while you selling to them and see how many will actually take up this policy.. just my 2 cents but anyway be good.
AN
Ayanda N's update04 Sept 2020, 11:55
Reviewer Update
And also in future just reveal this to a xustomer while you selling to them and see how many will actually take up this policy.. just my 2 cents but anyway be good.
The Unlimited's replyOfficial
04 Sept 2020, 12:18Thank you for the feedback, as this helps us to improve our services.
The Unlimited's reply04 Sept 2020, 12:18
Official
Thank you for the feedback, as this helps us to improve our services.