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s.p Radebe

1 reviews | Active since Mar 2018

15 Aug 2023, 20:45

Refusing to make payment.

I have a Helth plan policy with this company my policy number is HEP042208 in a policy, it says if you've been admitted at an ICU ward they pay an extra cash, but they are refusing to pay an extra cash I gave them the proof which is in a hospital file but they say they want it to be in a hospital statement of which the hospital does not work like that they can't change the way they work, The Unlimited is trying not to pay .

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Replies (2)
The Unlimited
The Unlimited's reply16 Aug 2023, 08:16
Official
Hi S.P Radebe

Thank you for bringing this matter to our attention.

We’re sorry that your experience hasn't been a good one. You're part of our family and out team is here to make this right for you. One of our claim specialists will contact you today to assist you.


The Unlimited
The Unlimited's reply16 Aug 2023, 08:36
Official
Hello S.P Radebe

We’ve just tried to get a hold of you and unfortunately, we were unable to get through to you. Please let us know which time will be convenient for us to give you a call.