LM
Lindiwe M
1 reviews | Active since Jul 2021
19 Jul 2021, 14:58
Refusal of payout for funeral.
Joined in 2019 and I have been paying since,my son died and they refuse to payout I'm getting all sorts of stories,my son died in 2021 April still no pay out all required paperwork was submitted and still nothing all I'm getting are excuses and stories....I was told I joined in his behalf only and that was not true my cover covered him and now I'm told to wait for the recording which I'm still waiting on,I've been calling and getting nowhere....Is there someone who can please assist me in this matter.
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Replies (2)
The Unlimited's replyOfficial
19 Jul 2021, 16:48Hi Lindiwe,
Thank you so much for raising this matter with us. Please accept our sincere condolences on the passing of your son. May god grant you and your family strength during this difficult time. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide with a convenient time to call you so that we can assist you.
Thank you so much for raising this matter with us. Please accept our sincere condolences on the passing of your son. May god grant you and your family strength during this difficult time. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide with a convenient time to call you so that we can assist you.
The Unlimited's reply19 Jul 2021, 16:48
Official
Hi Lindiwe,
Thank you so much for raising this matter with us. Please accept our sincere condolences on the passing of your son. May god grant you and your family strength during this difficult time. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide with a convenient time to call you so that we can assist you.
Thank you so much for raising this matter with us. Please accept our sincere condolences on the passing of your son. May god grant you and your family strength during this difficult time. We sincerely apologise for the long and painful process that you've had to go through in your time of need. Our main purpose is to be there for the members of our family and it saddens us that your experience has been the opposite of what we strive to achieve. We'd truly love an opportunity to make things right with you to ensure that you're supported and cared for. Kindly note that we`ve been trying to contact you and unfortunately, we`re unable to get through to you. Please provide with a convenient time to call you so that we can assist you.
The Unlimited's replyOfficial
20 Jul 2021, 13:41Hi Lindiwe,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
The Unlimited's reply20 Jul 2021, 13:41
Official
Hi Lindiwe,
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.
Thank you so much for taking our call today. We trust that you`re happy to hear that your claim has been approved. It will paid today and the funds will reflect in your account in the next 24-48 hours. Once again, we're truly sorry for the unpleasant claiming experience that you had with us.