Refund request from ****** hiding behind smoke and mirrors

Repeat x 3 to expose ****** who hides behind smoke and Mirrors. Unhappy with being cheated by Unlimited. I agreed to sign up since start Unlimited program over 5 years ago. I followed the waiting period as required and only had one minor claim after paying for two vehicles for more than 5 years. I sold one vehicle recently then added a second vehicle in January 2022 to the program and due to unlimited internal system had to put both the old vehicle that was already on for more than 5 years and the new vehicle again on 2 months waiting period which I did and verified the Stop order went through in February 2022. I did a year end recon and did a check on my policies and requested statements for Tax purposes to discover my policy was frozen for technical problem reason by Unlimited. No email,sms or any sort of correspondence was sent to me and I find this out by pure chance. I spend a few days to get through and try to speak to a manager who refuses to engage with me to rectify and refuses for this issue to escalate past him being the end all power. There was a very good junior consultant who tried his best to assist me but was cut down by his Manager stating he must send me the voice recording only and not any email. He promised to send me a summary of our conversation on email whereby I requested internal query and root cause of problem for my account being frozen. His manager insisted that my policy must again be another waiting period for another 2 months and refuses to listen or show any empathy or remorse for the internal problems knowing fully well that I am now going to waiting period for the third time which equates to 6 months waiting for vehicle one and 4 months waiting period for vehicle two while I pay the monthly premiums. Today I follow up on email and the junior consultant calls to say he cannot send me email summary as instructed by his manager who refuses to engage with in my opinion just a lowly paying customer like me.There is something fishy going on at Unlimited and I decided to share my experience so others who have also been cheated can voice their unhappiness and force the Manager who is constantly in hiding to come out and face the music for his cover ups almost like a mini Zondo commission that is conducted by the Unlimited Board members in terms of the Company ethics and values if there is such a thing. I wait for the Exco Team to make contact and keep me as customer or refund me for all the years I have paid as retribution and resolve..Being resent becuase someone from the PR department called to smooth talk and when I said what difference will the call make if I speak to him for 20 minutes on the phone and he said nothing. I said put it writing and again this executive refused. Seems like a bunch of ****** who make their profits by cheating millions of people and they dont care as long as the money keeps coming in.I am now attempting to contact Carte Blanche and Special Assignament to investigate and expose this matter and eventually make them pay...in writing this time.