BS
Bernadisa S
1 reviews | Active since Nov 2022
06 Dec 2023, 09:43
Refund - bad customer service
They deducted payment twice on one day and this was after i cancelled the policy within 7days of opening the account/policy, now im not getting any response via email. please i want my money back as i have been budgeting on that money for my expenses.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
06 Dec 2023, 11:44Hi Bernadisa,
We're so glad you reached out to us, and we're sorry to have frustrated you. After viewing our system, we can't see any records of you requesting to cancel your policy. A member from our team will get in touch with you today to assist you.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
We're so glad you reached out to us, and we're sorry to have frustrated you. After viewing our system, we can't see any records of you requesting to cancel your policy. A member from our team will get in touch with you today to assist you.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
The Unlimited's reply06 Dec 2023, 11:44
Official
Hi Bernadisa,
We're so glad you reached out to us, and we're sorry to have frustrated you. After viewing our system, we can't see any records of you requesting to cancel your policy. A member from our team will get in touch with you today to assist you.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
We're so glad you reached out to us, and we're sorry to have frustrated you. After viewing our system, we can't see any records of you requesting to cancel your policy. A member from our team will get in touch with you today to assist you.
Thanks again for getting in touch. We're here to #UnlimitYourLife, and your feedback will help us to get better at that.
BS
Bernadisa S's updateReviewer Update
08 Dec 2023, 10:19i did contact you yesterday directly, however i would like my refund as i did cancel this within the 7days, screenshots has been sent via email.
BS
Bernadisa S's update08 Dec 2023, 10:19
Reviewer Update
i did contact you yesterday directly, however i would like my refund as i did cancel this within the 7days, screenshots has been sent via email.
The Unlimited's replyOfficial
08 Dec 2023, 11:13Hi Bernadisa.
We'll be giving you a call today to assist you with this matter.
We'll be giving you a call today to assist you with this matter.
The Unlimited's reply08 Dec 2023, 11:13
Official
Hi Bernadisa.
We'll be giving you a call today to assist you with this matter.
We'll be giving you a call today to assist you with this matter.
BS
Bernadisa S's updateReviewer Update
08 Dec 2023, 12:51I see i missed your call, i dont have my phone on me while im working - email to my work address Bernedice Swartz <***>
BS
Bernadisa S's update08 Dec 2023, 12:51
Reviewer Update
I see i missed your call, i dont have my phone on me while im working - email to my work address Bernedice Swartz <***>