Refund and cancelation

Item: The Unlimited
Rating: 1
Author: Nwabisa K

We sent email for more than a year canceling the policy and they are not canceling but keep on deduction. Left messages for a call back noone calls back yet lines are not picked up. No response on all the emails sent and we want them to cancel the policy and refund all the monies that were deducted while an email was sent.

Helpful (0)

Replies (4)

The Unlimited's replyOfficial

13 Jan 2025, 11:12

Hi Nwabisa,We’re so sorry to hear about your experience—that’s not how we want any of our family members to feel. A member of our team will be in touch within 24 to 48 business hours to help and make things right for you.

The Unlimited's reply13 Jan 2025, 11:12

Official

The Unlimited's replyOfficial

13 Jan 2025, 13:48

Hi Nwabisa, we tried reaching out to you but couldn’t get through. Could you let us know a good time to call or share an alternate number we can use?

The Unlimited's reply13 Jan 2025, 13:48

Official

Hi Nwabisa, we tried reaching out to you but couldn’t get through. Could you let us know a good time to call or share an alternate number we can use?

Nwabisa K's updateReviewer Update

14 Jan 2025, 02:59

Good day,

I did not get any call (missed call) or email from you so I am not sure what numbers did you call. Can someone that will assist resolve this matter sens me an email. As for the call I never received any call from your company.

Thanks

Nwabisa K's update14 Jan 2025, 02:59

Reviewer Update

The Unlimited's replyOfficial

14 Jan 2025, 08:32

Hi Nwabisa,We’ll be giving you another call today, so please keep an eye out for it.

The Unlimited's reply14 Jan 2025, 08:32

Official

Hi Nwabisa,We’ll be giving you another call today, so please keep an eye out for it.