Really terrible customer service

<p>The Unlimited has made claiming on their Auto Care Elite product extremely cumbersome and time consuming! A month ago I claimed on my one car, was told to get a quote from 1 of the panel beaters on their list. One month later, when trying to claim on my second car, I am now told to get quotes from both the panel beaters on their list. I am only able to claim up to R3000, and have to go to one of their approved panel beaters, but now need to spend half a day driving around to get 2 quotes. On taking this up with Customer Care, I have sent 3 emails, over 3 days and have not ha a response. This is crazy! I have sent the required quote from the panel beater used previously, plus the required photos, but now the process is stalled and no one is getting back to me with an explanation of why the claiming process has become so time consuming and so incredibly inconventient. Seems like it's not wirth the effort to have this product?</p>