NM
Noluvuyo M
1 reviews | Active since Sept 2019
13 Jan 2021, 21:02
QUIRY AND COMPLAINT ABOUT THE UNLIMITED - AV AIRTIME
I am soo disappointed in this Unlimited company.After they debited a R300 on the 28th December which i ddnt even authorise,they said they will debit R200 and they said they will send me R200 airtime and i have been sending them emails that i still have not received the airtime but until now nothing.When i sent the cancelation i must pay a R400.Noo maan this is not fair.Where is the airtime of the R300 which you already debited from my account.I am so sorry for my friends which i gave their numbers for this company to call them eish because they dont fullfill their promise
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The Unlimited's replyOfficial
14 Jan 2021, 19:56Hi Noluvuyo,
Thank you for bringing this matter to our attention. Kindly note that we've taken a look into it and we'd like to inform you that it is not us who is debiting your account. Our partner, Amazing Vouchers are. We reached out to them on your behalf, and requested that a member from their team get in touch with you first thing tomorrow morning to assist you. If they haven't reached out to you by 12:00PM tomorrow, please let us know and we'll follow up with them.
Thank you for bringing this matter to our attention. Kindly note that we've taken a look into it and we'd like to inform you that it is not us who is debiting your account. Our partner, Amazing Vouchers are. We reached out to them on your behalf, and requested that a member from their team get in touch with you first thing tomorrow morning to assist you. If they haven't reached out to you by 12:00PM tomorrow, please let us know and we'll follow up with them.
The Unlimited's reply14 Jan 2021, 19:56
Official
Hi Noluvuyo,
Thank you for bringing this matter to our attention. Kindly note that we've taken a look into it and we'd like to inform you that it is not us who is debiting your account. Our partner, Amazing Vouchers are. We reached out to them on your behalf, and requested that a member from their team get in touch with you first thing tomorrow morning to assist you. If they haven't reached out to you by 12:00PM tomorrow, please let us know and we'll follow up with them.
Thank you for bringing this matter to our attention. Kindly note that we've taken a look into it and we'd like to inform you that it is not us who is debiting your account. Our partner, Amazing Vouchers are. We reached out to them on your behalf, and requested that a member from their team get in touch with you first thing tomorrow morning to assist you. If they haven't reached out to you by 12:00PM tomorrow, please let us know and we'll follow up with them.