Putrid service

This is regarding an extremely distressing and unacceptable experience with one of your consultants from the “Specialist Team” on 29 Jan 2026!

My daughter, who is only 19 years old and naturally quite shy, was approached and signed up on the street by one of your consultants. She felt pressured and did not feel comfortable saying no at the time. Shortly after, she contacted me and asked that I assist in having the service cancelled immediately. As she was at work, I called on her behalf, passed the required security checks and was connected to a so-called “specialist.”

What followed was entirely unexpected and deeply concerning. Rather than assisting with a straightforward cancellation request, the consultant began aggressively cross-questioning me as though a crime had been committed. I was interrogated about how the sign-up just occurred, why it happened so quickly and why personal details were provided and then to just call and cancel... all of which was completely inappropriate and unnecessary given the nature of my request.

When I questioned why I was being spoken to in this manner and reiterated that I simply wanted to cancel, the consultant responded in a condescending and dismissive tone, insisting that a reason for cancellation was required. The overall attitude was rude, disrespectful and entirely lacking in basic customer service professionalism.

I want to be very clear: regardless of your internal processes, there is no justification for treating a customer in this way. If a reason for cancellation is required, the consultant could have selected one rather than subjecting the customer to hostile questioning. I have worked in the customer service industry for many years, and behaviour like this would be taken extremely seriously in any reputable organisation.

This interaction left me genuinely shocked and disgusted. It raises serious concerns about how customers, particularly young or vulnerable individuals are treated by your staff. Frankly, it does not inspire any confidence in your business, especially when considering how claims or future issues might be handled.

I would never recommend your business to anyone!