PD
Peter D

1 reviews | Active since Sept 2015

22 Jun 2023, 11:51

Publicly found to be ****MERS and GUILTY BY MANY A CLIENT

It all started off very well and hugely amicably-but being the type of person who can identify wrongdoers very early on after having been introduced either in person or by a sales person on the phone these were people were equally good and better at dodging my insight! hey now, I don't blame them I blame myself for going along with it-So I've not heard from them in some time now until 3 or so days ago , a very pleasantly spoken person of the female gender but she quickly killed her call to me when o said they had ****** money from me-she must've been a trainee and the call monitor killed the call! SO.... fast forward to today and a guy calls me a clever as""ed youngster who could not understand what i was saying because he hasn't yet been alive long enough to have learned how to decipher people who have a speech impediment - mine is due to Tonsil Cancer so he calls back after I killed the call only to address me in a denigrating manner by changing his speech to mock me-which just doesn't phase me to begin with but over and above that is that his behavior and attitude could have bought either himself or his mother or granny or other family member cancer or something entirely different like a wealthy family member losing a fortune of some sort-anyone with a fifth of a brain knows what Karma is and how it works!! Lets say then that this is now his problem...

The fact remains that no one should ever take out anything with The Unlimited because they are severely limited...

Limited they are to being thievishly behavioral

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Replies (4)
The Unlimited
The Unlimited's reply22 Jun 2023, 14:17
Official
Hi Peter,

Thank you so much for raising this with us. We're sorry that your experience hasn't been a great one. As a former customer of The Unlimited, you're part of our family, and we'll make sure that we deal with this matter accordingly. 

We’ve listened to the call recording and we agree with you, the agent’s behaviour was unacceptable as this is not how we treat our family members. We will ensure that the necessary steps are taken to prevent this behaviour from happening again. 

Once again, we really want to thank you for bringing this to our attention, as this gives us the opportunity to improve our services.
PD
Peter D's update22 Jun 2023, 14:24
Reviewer Update
hot air reply admonishing yourselves thats all this reply is
PD
Peter D's update22 Jun 2023, 14:33
Reviewer Update
I have since had a text message to confirm that the account was closed today!!!(which I did around a year ago) and thereafter they refused to correspond with me by e-mail a request i made on countless occasions due directly to my not being able to talk properly-

further to this they are currently harassing me by trying to get me to answer my phone yet it is CLEAR I WANT NOTHING TO DO WITH THEM-
THRY STOLE MY MONEY AND I DO NOT HAVE MEDICA;L AID - how's that for a heads up whilst suffering with cancer-disgusting company
The Unlimited
The Unlimited's reply22 Jun 2023, 16:56
Official
Hi Peter,
 
We're so sorry for the way you've been treated, and we totally understand your frustration. The manner in which your issue has been handled is completely unacceptable, and we're taking direct action to address it immediately. We'll make sure you don't receive any further calls, and the agents you spoke to have both been dealt with accordingly. We've also refunded all the successful policy payments you made, which should reflect in your bank account by the end of the week. Thank you for the feedback, as it's given us the opportunity to address the matter and make sure it doesn't happen again.