Problems with Claiming

Hello My sister's husband passed away in July,and he had 2 policies with the unlimited.We contacted them in August and they subsequently sent us the Claim forms,which we duly filled in and sent back to them .When we followed up with them they asked us to WhatsApp all the Docs to them,which we did.No further Response from them so we call back,they now say that they need husband's Hospital file..We get his file from State Hospital and mail all to them about 40 pages ...No further response ,so we call back, now they say Doctor does not stipulate cause of Death...On the Docs from the Funeral Parlour,the medical practitioner and the Death certificate,all state that Reginald died of Natural Causes..We CALL BACK,,,please note everytime we call ,we speak to a different consultant,they refuse to call back,so we are using our Airtime,always being put on hold or getting cut off,,We ask to speak to Manager,who is conveniently in a meeting ,everytime..On the 5th October ,we eventually speak to Kristi Stollf,who advises us to send all Doc's to her email....so we do that...Later in the day,we receive an email letter asking for Hospital files and Clinic Card...and if we don't send these, within 15 days,then claim will not be processed..but they don't follow up ,so we never know if they are receiving doc's..We send hospital files again and Clinic card to them and ask for them to acknowledge receipt...NO RESPONSE...Today we call back and ask to speak to Kristi ,GUess What...she is in a MEETING...so we leave number and request her to call back ....NO RESPONSE...

So I believe this company will find all reasons not to honour any of their claims....They have consultants that hound you to take out their policies...but they do not have consultants to call you ,when processing a claim....this company seems to be a *****...