MM
Moyagabo M
1 reviews | Active since Mar 2021
24 Mar 2021, 09:07
Premium Refund
Hello Peter I join the insurance for future benefit but realized later that I am not receiving a documentation for the policy/cover phoned them the money had already started been deducted from my pay slip and when I phone for documentation instate they sent me a quotation while I already have a policy number so in January I cancel the cover but February the premium when through again requested for my refund for February submitted pay slip, Bank Statement and cancellation letter from them even today I haven't received my refund please help for the sake of other in future.
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The Unlimited's replyOfficial
24 Mar 2021, 16:54 Hi Moyagabo,
We’re so sorry. Our team normally pays great attention to detail, and we regret that we missed the mark and sent you the incorrect documents. When it comes to Persal policies such as the one you had, you need to take the proof of cancellation we’ve emailed you and forward it to your HR department. They’ll remove the premium from your payslip and you won’t see any further deductions from us. In terms of your refund, we’re taking full ownership and admitting that it should have been processed to you last month. This was a huge oversight on our part and we’d like you to know that we’ve paid your refund this afternoon. The funds should reflect in your account in 24-48 hours. We tried to get in touch with you at 3:39PM to notify you about this and unfortunately, we reached your voicemail box. Lastly, we’d like you to know that we’ll take the necessary steps to ensure this doesn’t happen again to any of our other customers. We'd like to thank you for bringing this matter to our attention as this helps us to improve our services.
We’re so sorry. Our team normally pays great attention to detail, and we regret that we missed the mark and sent you the incorrect documents. When it comes to Persal policies such as the one you had, you need to take the proof of cancellation we’ve emailed you and forward it to your HR department. They’ll remove the premium from your payslip and you won’t see any further deductions from us. In terms of your refund, we’re taking full ownership and admitting that it should have been processed to you last month. This was a huge oversight on our part and we’d like you to know that we’ve paid your refund this afternoon. The funds should reflect in your account in 24-48 hours. We tried to get in touch with you at 3:39PM to notify you about this and unfortunately, we reached your voicemail box. Lastly, we’d like you to know that we’ll take the necessary steps to ensure this doesn’t happen again to any of our other customers. We'd like to thank you for bringing this matter to our attention as this helps us to improve our services.
The Unlimited's reply24 Mar 2021, 16:54
Official
Hi Moyagabo,
We’re so sorry. Our team normally pays great attention to detail, and we regret that we missed the mark and sent you the incorrect documents. When it comes to Persal policies such as the one you had, you need to take the proof of cancellation we’ve emailed you and forward it to your HR department. They’ll remove the premium from your payslip and you won’t see any further deductions from us. In terms of your refund, we’re taking full ownership and admitting that it should have been processed to you last month. This was a huge oversight on our part and we’d like you to know that we’ve paid your refund this afternoon. The funds should reflect in your account in 24-48 hours. We tried to get in touch with you at 3:39PM to notify you about this and unfortunately, we reached your voicemail box. Lastly, we’d like you to know that we’ll take the necessary steps to ensure this doesn’t happen again to any of our other customers. We'd like to thank you for bringing this matter to our attention as this helps us to improve our services.
We’re so sorry. Our team normally pays great attention to detail, and we regret that we missed the mark and sent you the incorrect documents. When it comes to Persal policies such as the one you had, you need to take the proof of cancellation we’ve emailed you and forward it to your HR department. They’ll remove the premium from your payslip and you won’t see any further deductions from us. In terms of your refund, we’re taking full ownership and admitting that it should have been processed to you last month. This was a huge oversight on our part and we’d like you to know that we’ve paid your refund this afternoon. The funds should reflect in your account in 24-48 hours. We tried to get in touch with you at 3:39PM to notify you about this and unfortunately, we reached your voicemail box. Lastly, we’d like you to know that we’ll take the necessary steps to ensure this doesn’t happen again to any of our other customers. We'd like to thank you for bringing this matter to our attention as this helps us to improve our services.