1 reviews | Active since Oct 2021
Premium increases not agreed on
This is the second time our premiums were increased with almost R100 without signing or giving consent on the increases.
Firstly in 2020 they increased the premiums and we didn’t sign or give any consent for that. We asked for the signed app confirming any changes or increases that was not forthcoming.
Last month we received a call about some stupid benefits to be added onto our policy and we declined the offer and told them that we don’t want any added benefits on the policy.
Now this month the premium was increased with another R100. We are not happy with this stupid increases and we want to hear the voice recordings on the consent that was never given.
This was the initial increase complaint in 2020 about something we never signed up for.
Thanks for getting back to me but I think every agent is ignoring my concern/question, does the 40% annual increase do any difference to the sum assured? I am sorry I am not paying for airtime deal or groceries I believe if the annual increase is so high there should be benefits to my policy, please do advise on the matter and also advice where I can escalate this to. PLEASE SEND ME MY ORIGINAL SIGNED POLICY FORM HIGHLIGHTING THAT THERE WILL BE ANNUAL INCREASES. This is the fourth email i am sending and I spoke to two agents as well none of them explained why such a huge percentage of annual increase and I would like to know if this is what will happen again next year I did not sign up for this
Thank you for raising your concerns with us. Please note that we review our membership prices every year, and remember, we're not expecting you to pay more without giving you more. It’s really important that you and your family are covered in these uncertain times. And the increase enables us to continue paying you in CASH when you need it the most. So, our team has worked hard to ensure that your new price is market-related, keeping you and your family covered and you get exclusive access to The Unlimited Rewards, where you can save hundreds of rands on groceries every month. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so. A specialist from our team will be giving you a call today to discuss this matter.
Thank you for raising your concerns with us. Please note that we review our membership prices every year, and remember, we're not expecting you to pay more without giving you more. It’s really important that you and your family are covered in these uncertain times. And the increase enables us to continue paying you in CASH when you need it the most. So, our team has worked hard to ensure that your new price is market-related, keeping you and your family covered and you get exclusive access to The Unlimited Rewards, where you can save hundreds of rands on groceries every month. Kindly note that we've sent you an SMS with a link whereby you may log a formal complaint should you wish to do so. A specialist from our team will be giving you a call today to discuss this matter.
Thank you for your time on the phone earlier today. Kindly note that we forwarded the information that you requested. If there’s anything else you need he’ll with, please feel free to send us a message below.
Thank you for your time on the phone earlier today. Kindly note that we forwarded the information that you requested. If there’s anything else you need he’ll with, please feel free to send us a message below.