Poorest service ever

I took up a dent insurance with them. I put in a claim on December the 6th. To date, I am struggling to communicate with the company efficiently. They do not respond to my emails but are very quick to bebit my account for premiums. Eventually weeks later. They requested vehicle pictures which I sent the next day. 2-3weeks later, after I had to call and not get through to claims department, they sent me amail saying I sent them pictures of a wrong vehicle which is untrue. 8 weeks I'm still waiting to process an unattended claim.

Is this the company's way of stalling and refusing my claim? I'm very disappointed with how they treat me a client. No correspondence nor acknowledgement of correspondence. Only answer me to tell me stories. I'm still waiting for them to respond still