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Sue M

1 reviews | Active since Apr 2020

28 Mar 2022, 17:55

Poorest of all services. Uncompassionate and unreasonable

I called the Unlimited on the 8th of March, informing them about my Mom's passing. Then said, I haven't been paying my contributions. I sent them proof, funny that they always deducted from my bank, and this month is even worse, they double deducted, please return my money. Then, the funeral claims documents were sent to me, I explained that my Mom never used the Doctor, she passed from natural causes, then a Lady from the Claims department sent in form that required less from the old form. The whole 12 days went by, around 1700 on Monday, I receive an email citing that there are some documents missing. 1. Why did you wait until the last day to have the claim paid, why wasn't I told during the whole week from the 22nd to the 25th of March, I am only told on the 28th 2. Why do send in the email at 1700 when you close your offices. LET ME REMIND YOU THAT I HAVE BEEN WITH YOU FOR 16 YEARS. I need help, I'm tired of being sent from pillar to post. Sue

0
Replies (6)
The Unlimited
The Unlimited's reply28 Mar 2022, 18:41
Official
Hi Sue, 

Thank you for raising your concerns with us. We’d like to extend our heartfelt condolences on the passing away of your mother. Loosing a loved one is never easy and we hope that you’ve found comfort during this harsh time. As a business, we aim to make your claims experience with us smooth and pain free as possible. Please accept our humble apology for the manner in which your claim was handled thus far. Kindly note that the SMS notifying you of your outstanding documentation was sent today at 16:00PM. A member from our team will give you a call first thing tomorrow morning to assist with your claim as well to investigate the matter of you being double debited for the month. 
SM
Sue M's update28 Mar 2022, 19:28
Reviewer Update
Ooh, how I wish everyone was as effient and prompt as you are, at the Unlimited. We wouldn't be here I tell you.
But anyway, I thank you.
I will patiently wait for their call, just like my 17 years of contributions.
The Unlimited
The Unlimited's reply28 Mar 2022, 20:08
Official
Hi Sue,

Thank you for getting back to us. Rest assured knowing that one of our team members will be in touch with you first thing tomorrow morning to assist you with the matter at hand. 
The Unlimited
The Unlimited's reply29 Mar 2022, 10:43
Official
Hi Sue,
 
Thank you for taking our call this morning and allowing us the opportunity to assist you. We’ll provide you with feedback on your claim within 24-48 working hours and as soon as we receive your bank statement, we’ll investigate the double deduction for the month of March. Once again, we sincerely apologise for the experience you’ve had with us thus far.
SM
Sue M's update31 Mar 2022, 01:30
Reviewer Update
Oooh, what a day. After a full on marathon towards what was rightfully mine, the Unlimited ultimately gave me my dues. I'm am unfortunately not going to thank anyone because this is what was supposed to have been done.
Your service still remains *very bad*
Although they are a few good Ones, Mbali., your efforts are noticed.
As I bid my goodbyes to a 16 year relationship.
The Unlimited...
You are something else.
The Unlimited
The Unlimited's reply31 Mar 2022, 10:34
Official
Hi Sue, 
 
Thank you for acknowledging that Mbali was good to you. We’ll definitely share your feedback with her. You’ve been a loyal member of our Unlimited family and we’re brought to tears to hear that you’re experience with us had led to your decision to cancel your policy. We’ve been trying to contact you this morning and unfortunately, we were unable to get through to you. Kindly note that your policy will remain active until we’ve spoken to you telephonically. Please let us know when will be a convenient time for us to contact you and we’ll give you a call shortly to assist you.