Poor Service from The Unlimited Insurance

On 19 May 2023 a claim was registered and send to The Unlimited from the Panelbeater. On 27 June 2023 I followed up on the progress of the claim where I was told that they did not received all pictures. I send it same day. On 10 July 2023 I followed up with The Unlimited of the progress of the claim where they informed me that the claim was rejected due to the bumper is thorned. On my welcome email I was told that I can use R4000 for exiting damages but by surprised, it was rejected. Every month the debit order goes off my account in time nbut when you want to claim, it takes more than a month just to tell you that the claim is rejected!!!!