Poor service

I called in to submit a claim 2 weeks ago and was advised i will receive an sms/email with the email address to forward the supporting docs to. Two days later i didnt receive it and called to follow up and was sent an email and asked to send the docs to *** One week later i dint receive feedback and called to follow up and was advised it was sent to the incorrect email address. Bare in mind this email address is also on your website. I resent the docs to the individual directly Only to get an email yesterday to advise the shop i went to is not on your list.

I have this policy for more than 6 years and have been using the same provider. Why should i be inconvenienced if you chop and change your list.

In 2023 i had a problem where the service provider states payments were delayed and that was sorted out and i was advised they will remain on the panel

Why must i now fill in disclaimer forms, and then for the shop to send 10 different documents

This is an inconvenience and an embarrassment to me as a client

Please can this be rectified and resolved