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grant M

1 reviews | Active since Sept 2015

10 May 2018, 15:54

Poor service delivery from The Unlimited

I have been waiting more than a week for my claim to be approved I phoned them today and the lady told me they received my documents last week Wednesday 2 May 2018 but still nothing has been processed and nobody has contacted me, if i didn't phone them i probably still wouldn't of heard anything from them . When i was phoned regarding taking out this policy it got processed immediately but when i want to claim i must wait a few days, I have phoned on more than one occasion and they said they will get back to me yet again they didn't get back to me yet. If this is the service they offer I wouldn't recommend them to anyone and i will cancel my policy with them.

0
Replies (2)
The Unlimited
The Unlimited's reply10 May 2018, 18:00
Official

Hi Grant,

We are very concerned to hear about your experience with us. We will look into this and give you call tomorrow morning with feedback.

The Unlimited. Shifting your life, together.

The Unlimited
The Unlimited's reply11 May 2018, 11:34
Official

Hi Grant

Thank you for giving us the opportunity to look into this matter. We are sorry about the experience you’ve had during your claiming process and we’re pleased that your claim has now been approved and your authorization letter has emailed to you. You can now enjoy your unbelievable maintenance and restoration services that your policy offers. If there’s anything else we can do to help you, please pop us a message below or give us a call on ***.

The Unlimited. Shifting your life, together.