SJ
Sachin J
1 reviews | Active since Aug 2022
27 Mar 2024, 10:29
Poor Service Delivery
It's been more than a year , I've been debited and when I ask for service nothing is done I'm starting to think my wife is right that this was a **** I've sent email for someone to contact me nothing it's just a nightmare this is no way for a customer to be treated
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
27 Mar 2024, 10:54Hi Sachin.
We’re sorry that your experience hasn't been a pleasant one. We've checked on our system and we see that your policy was terminated due to consecutive debit order failures and the last time you sent us communication was last year June. Please confirm if you require us to reactivate your policy so that we can get a specialist to give you a call and assist you.
We’re sorry that your experience hasn't been a pleasant one. We've checked on our system and we see that your policy was terminated due to consecutive debit order failures and the last time you sent us communication was last year June. Please confirm if you require us to reactivate your policy so that we can get a specialist to give you a call and assist you.
The Unlimited's reply27 Mar 2024, 10:54
Official
Hi Sachin.
We’re sorry that your experience hasn't been a pleasant one. We've checked on our system and we see that your policy was terminated due to consecutive debit order failures and the last time you sent us communication was last year June. Please confirm if you require us to reactivate your policy so that we can get a specialist to give you a call and assist you.
We’re sorry that your experience hasn't been a pleasant one. We've checked on our system and we see that your policy was terminated due to consecutive debit order failures and the last time you sent us communication was last year June. Please confirm if you require us to reactivate your policy so that we can get a specialist to give you a call and assist you.
The Unlimited's replyOfficial
27 Mar 2024, 15:14 Hi Sachin.
Thank you for taking our call today. We'll reach out to you tomorrow between 10AM - 11AM as per your request.
Thank you for taking our call today. We'll reach out to you tomorrow between 10AM - 11AM as per your request.
The Unlimited's reply27 Mar 2024, 15:14
Official
Hi Sachin.
Thank you for taking our call today. We'll reach out to you tomorrow between 10AM - 11AM as per your request.
Thank you for taking our call today. We'll reach out to you tomorrow between 10AM - 11AM as per your request.
SJ
Sachin J's updateReviewer Update
27 Mar 2024, 17:33Thanks for the call however my issue has been resolved I think your policy doesn't work in favor of the customer it doesn't make sense to pay for someone and get zero back due to customers being mislead , I think 200 rand a month for 1 years is quite a lot of money that can not be compensated due too poor response time and incorrect information given to us as customer this needs to be looked in to as you guys as managers do great jobs but fall short due to poor customer experiences like the one I'm in now anyway thanks for your assistance again look forward to speaking to you tomorrow
SJ
Sachin J's update27 Mar 2024, 17:33
Reviewer Update
Thanks for the call however my issue has been resolved I think your policy doesn't work in favor of the customer it doesn't make sense to pay for someone and get zero back due to customers being mislead , I think 200 rand a month for 1 years is quite a lot of money that can not be compensated due too poor response time and incorrect information given to us as customer this needs to be looked in to as you guys as managers do great jobs but fall short due to poor customer experiences like the one I'm in now anyway thanks for your assistance again look forward to speaking to you tomorrow
SJ
Sachin J's updateReviewer Update
27 Mar 2024, 17:33Hasn't*
SJ
Sachin J's update27 Mar 2024, 17:33
Reviewer Update
Hasn't*