VW
Vivien W
1 reviews | Active since Jun 2018
11 May 2022, 16:36
Poor service
I have taken out an insurance policy on scratches and dents. Been paying over 2 years. When I submitted a claim they said it was cancelled by email. But when I phone them they said its still active. I missed a payment and have phoned them to tel them I will make eft to maske up for the missed payment. The communication from them is poor and very avasive
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
11 May 2022, 19:54Hi Vivien,
Thank you for taking the time to write to us about your concerns. Firstly, please accept our most wholehearted apology for any inconvenience we might have caused you thus far. We take pride in ensuring that we listen to our customers needs and always put our best foot forward to give them the Unlimited experience. We see on our system that your debit order for the month of April was collected successfully, however, a member from our team will give you a call first thing tomorrow morning to clear up this matter at hand as well as to assist you regarding your claim.
Thank you for taking the time to write to us about your concerns. Firstly, please accept our most wholehearted apology for any inconvenience we might have caused you thus far. We take pride in ensuring that we listen to our customers needs and always put our best foot forward to give them the Unlimited experience. We see on our system that your debit order for the month of April was collected successfully, however, a member from our team will give you a call first thing tomorrow morning to clear up this matter at hand as well as to assist you regarding your claim.
The Unlimited's reply11 May 2022, 19:54
Official
Hi Vivien,
Thank you for taking the time to write to us about your concerns. Firstly, please accept our most wholehearted apology for any inconvenience we might have caused you thus far. We take pride in ensuring that we listen to our customers needs and always put our best foot forward to give them the Unlimited experience. We see on our system that your debit order for the month of April was collected successfully, however, a member from our team will give you a call first thing tomorrow morning to clear up this matter at hand as well as to assist you regarding your claim.
Thank you for taking the time to write to us about your concerns. Firstly, please accept our most wholehearted apology for any inconvenience we might have caused you thus far. We take pride in ensuring that we listen to our customers needs and always put our best foot forward to give them the Unlimited experience. We see on our system that your debit order for the month of April was collected successfully, however, a member from our team will give you a call first thing tomorrow morning to clear up this matter at hand as well as to assist you regarding your claim.
The Unlimited's replyOfficial
12 May 2022, 10:08Hi Vivien,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Your documentation regarding your claim was received successfully and we’ll provide you with an update on your claim within 24 working hours.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Your documentation regarding your claim was received successfully and we’ll provide you with an update on your claim within 24 working hours.
The Unlimited's reply12 May 2022, 10:08
Official
Hi Vivien,
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Your documentation regarding your claim was received successfully and we’ll provide you with an update on your claim within 24 working hours.
Thank you for taking our call this morning and for allowing us the opportunity to assist you. Your documentation regarding your claim was received successfully and we’ll provide you with an update on your claim within 24 working hours.