RA
Rashid A
1 reviews | Active since Feb 2021
28 Apr 2022, 07:31
Poor Service
Poor service from the unlimited.
I cancelled my policy with the unlimited 4 months or more ago and I have still been debited ever since.
When calling in I am told the policy is cancelled and that they will get the correct department to sort out the fact that I am still being debited.
It is costing me requesting statements for refunds and it seems like this problem is not getting resolved.
Please can this be sorted out ASAP and also can I get a refund as I was debited again this month.
Helpful (0)
Replies (2)0
Replies (2)
The Unlimited's replyOfficial
28 Apr 2022, 10:53Hi Rashid,
Thank you for being gracious enough to take our call this morning. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. Kindly note that your banking details have been blacklisted and no further debit orders should go off your bank account. At your earliest convenience, kindly forward us a copy of your bank statement which reflects the debit order as well as the bank charges you’ve incurred so that we can refund you accordingly.
Thank you for being gracious enough to take our call this morning. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. Kindly note that your banking details have been blacklisted and no further debit orders should go off your bank account. At your earliest convenience, kindly forward us a copy of your bank statement which reflects the debit order as well as the bank charges you’ve incurred so that we can refund you accordingly.
The Unlimited's reply28 Apr 2022, 10:53
Official
Hi Rashid,
Thank you for being gracious enough to take our call this morning. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. Kindly note that your banking details have been blacklisted and no further debit orders should go off your bank account. At your earliest convenience, kindly forward us a copy of your bank statement which reflects the debit order as well as the bank charges you’ve incurred so that we can refund you accordingly.
Thank you for being gracious enough to take our call this morning. We listened to every word you said, and we definitely understand why you’ve become frustrated with us. Please accept our heartfelt apologies for any disruption that we may have brought to your life over the past few months. Kindly note that your banking details have been blacklisted and no further debit orders should go off your bank account. At your earliest convenience, kindly forward us a copy of your bank statement which reflects the debit order as well as the bank charges you’ve incurred so that we can refund you accordingly.
The Unlimited's replyOfficial
05 May 2022, 12:36Hi Rashid,
We trust that your week has been smooth sailing. Kindly note that your refund will be processed today, and the payment will take 24-48 hours to reflect in your bank account. Once again, we’re incredibly sorry for any inconvenience that this ordeal may have cause you.
We trust that your week has been smooth sailing. Kindly note that your refund will be processed today, and the payment will take 24-48 hours to reflect in your bank account. Once again, we’re incredibly sorry for any inconvenience that this ordeal may have cause you.
The Unlimited's reply05 May 2022, 12:36
Official
Hi Rashid,
We trust that your week has been smooth sailing. Kindly note that your refund will be processed today, and the payment will take 24-48 hours to reflect in your bank account. Once again, we’re incredibly sorry for any inconvenience that this ordeal may have cause you.
We trust that your week has been smooth sailing. Kindly note that your refund will be processed today, and the payment will take 24-48 hours to reflect in your bank account. Once again, we’re incredibly sorry for any inconvenience that this ordeal may have cause you.