PK
Pieter K
1 reviews | Active since Aug 2021
19 Aug 2021, 12:05
Poor service at The Unlimited
I logged a claim with The Unlimited in June of this year. After several follow-ups from my side they informed me in the first week of August that it was rejected due to 'previous damage' to the panel I was claiming for. After asking them for proof of the damage, they sent me a doc containing a picture of the car I took, highlighting the whole panel in question, but not pointing out the exact damage they are referring to. This has been two months of the utmost frustration, as I have to continually follow up with them, with empty promises of feedback the same day. It is impossible for such a small claim to take 2 months to be resolved properly.
Helpful (0)
Replies (7)0
Replies (7)
The Unlimited's replyOfficial
19 Aug 2021, 13:35 Hi Pieter,
Thank you so much for raising this matter with us. We'd like to extend our sincere apology for making your time with us unfavorable. Reading through your review, we totally agree that you should be frustrated as two months is quite a long time for a customer to be given the runaround. We've sent your complaint through to our auto claims team and we'll give you a call today to assist you.
Thank you so much for raising this matter with us. We'd like to extend our sincere apology for making your time with us unfavorable. Reading through your review, we totally agree that you should be frustrated as two months is quite a long time for a customer to be given the runaround. We've sent your complaint through to our auto claims team and we'll give you a call today to assist you.
The Unlimited's reply19 Aug 2021, 13:35
Official
Hi Pieter,
Thank you so much for raising this matter with us. We'd like to extend our sincere apology for making your time with us unfavorable. Reading through your review, we totally agree that you should be frustrated as two months is quite a long time for a customer to be given the runaround. We've sent your complaint through to our auto claims team and we'll give you a call today to assist you.
Thank you so much for raising this matter with us. We'd like to extend our sincere apology for making your time with us unfavorable. Reading through your review, we totally agree that you should be frustrated as two months is quite a long time for a customer to be given the runaround. We've sent your complaint through to our auto claims team and we'll give you a call today to assist you.
The Unlimited's replyOfficial
19 Aug 2021, 16:36 Hi Pieter,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please note that we'll give you another call tomorrow before close of business to update you on the progress of your claim.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please note that we'll give you another call tomorrow before close of business to update you on the progress of your claim.
The Unlimited's reply19 Aug 2021, 16:36
Official
Hi Pieter,
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please note that we'll give you another call tomorrow before close of business to update you on the progress of your claim.
Thank you for taking our call today and for giving us the opportunity to assist you with your claim. Please note that we'll give you another call tomorrow before close of business to update you on the progress of your claim.
PK
Pieter K's updateReviewer Update
23 Aug 2021, 16:14I'm still waiting for the follow-up call. The first call only confirmed what the issue was - something which could've been done internally.
PK
Pieter K's update23 Aug 2021, 16:14
Reviewer Update
I'm still waiting for the follow-up call. The first call only confirmed what the issue was - something which could've been done internally.
The Unlimited's replyOfficial
23 Aug 2021, 20:05Hi Pieter,
We’d like to sincerely apologise for not reverting back to you on the 20/08/2021. We understand that you were quite busy this afternoon so a member from our team will be contacting you again tomorrow morning at 09:00AM, as you’ve requested, to provide you with an update regarding your claim.
We’d like to sincerely apologise for not reverting back to you on the 20/08/2021. We understand that you were quite busy this afternoon so a member from our team will be contacting you again tomorrow morning at 09:00AM, as you’ve requested, to provide you with an update regarding your claim.
The Unlimited's reply23 Aug 2021, 20:05
Official
Hi Pieter,
We’d like to sincerely apologise for not reverting back to you on the 20/08/2021. We understand that you were quite busy this afternoon so a member from our team will be contacting you again tomorrow morning at 09:00AM, as you’ve requested, to provide you with an update regarding your claim.
We’d like to sincerely apologise for not reverting back to you on the 20/08/2021. We understand that you were quite busy this afternoon so a member from our team will be contacting you again tomorrow morning at 09:00AM, as you’ve requested, to provide you with an update regarding your claim.
The Unlimited's replyOfficial
24 Aug 2021, 10:10Hi Pieter,
Thank you so much for borrowing us a few minutes of your time this morning. Please note that our team is working tirelessly to finalise your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
Thank you so much for borrowing us a few minutes of your time this morning. Please note that our team is working tirelessly to finalise your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
The Unlimited's reply24 Aug 2021, 10:10
Official
Hi Pieter,
Thank you so much for borrowing us a few minutes of your time this morning. Please note that our team is working tirelessly to finalise your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
Thank you so much for borrowing us a few minutes of your time this morning. Please note that our team is working tirelessly to finalise your claim. We’ll contact you again before close of business today to provide you with feedback regarding the outcome.
The Unlimited's replyOfficial
24 Aug 2021, 16:27 Hi Pieter,
Thank you so much for taking our call this afternoon. We trust that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry one again that you had to endure a 2 month wait and we promise that we'll provide you with better service the next time you claim.
Thank you so much for taking our call this afternoon. We trust that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry one again that you had to endure a 2 month wait and we promise that we'll provide you with better service the next time you claim.
The Unlimited's reply24 Aug 2021, 16:27
Official
Hi Pieter,
Thank you so much for taking our call this afternoon. We trust that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry one again that you had to endure a 2 month wait and we promise that we'll provide you with better service the next time you claim.
Thank you so much for taking our call this afternoon. We trust that you were pleased to hear that your claim has been authorised and you may proceed with repairing the damages on your vehicle. We're truly sorry one again that you had to endure a 2 month wait and we promise that we'll provide you with better service the next time you claim.
PK
Pieter K's updateReviewer Update
25 Aug 2021, 09:27Thank you
PK
Pieter K's update25 Aug 2021, 09:27
Reviewer Update
Thank you