Poor Service and Lack of Feedback – Scratch & Dent Claim

Good day

I would like to lodge a formal complaint regarding the extremely poor service I have received from Unlimited concerning my scratch and dent claim.

I initially submitted all requested documents and pictures on 16 March 2026. On 17 March 2026, I contacted the call centre to confirm receipt, and I was informed that some of the pictures were unclear and needed to be resent. I immediately resent the requested images.

During this call, I spoke to a consultant named Julia Sithole. I requested a turnaround time for feedback, but she was unable to provide one. I then asked for a supervisor to contact me. An email was sent on 18 March 2026 to Stanislaw Caliste, and I was copied in; however, I never received any response or call back from him.

I later followed up via email, only to receive an automated response stating that he was on leave. As directed, I escalated the matter by emailing *** and ***, but I received no response from either party.

On 27 March 2026, I contacted the call centre again for feedback. The consultant was unable to assist me, and I was then transferred to the supervisor, Yolanda Nkangala. She informed me that the claim had been sent to JA MAG INVESTMENTS due to an incorrect quotation. She also promised to call me back with an update, but to date, I have not received any feedback.

It is extremely frustrating to continuously follow up without receiving any assistance or communication. I have made every effort to comply with all requirements, yet my claim remains unresolved with no clear feedback or timeline.

I am requesting urgent intervention, clear feedback on the status of my claim, and a definite turnaround time for resolution.

Kind regards, Phindile Manqele