Poor Service and communication

Good afternoon Hellopeter.com

I would like to report poor service I am continuing to be receiving from the Cell C Unlimited Hospital accident plan ***-1

As the policy holder of this plan I felt my rights of being a customer with them have being violated

I was accidentally admitted to the Thabazimbi Medical Hospital from the 16th - 28th August 2022 after I accidentally fell on the floor and got injured on in my knee which led me not able to walk as I am a person with disability using crutches

I put a Hospital plan claim after being discharged from the the hospital even though I am not fully recovered and I am currently staying at home due to also unable to walk as I used to since discharged

I put on a claim and all required documents gave been submitted to them which stated on the claim form

I also submitted the avidavity which it is also not stated on the claim form after I have been requested to send it

They even requested my Dr's motivation letter which I sent to them last week Thursday and this is not stibulated on the claim form but I just went to the Dr to consult to get the letter and as you know that each consultation cost money I had to

I was then received an sms from them that all received and are forwarded to the relevant department for processing

Since then I was the only person calling them for followup which wlis a huge concern for their lack of communication with me as a customer

Today, 14th September 2022 I decided to call them as I was worried as why is there no feedback and the consultant who helped me explained that there is the Dr's motivation that it is required something that I sent it to them

I don't understand if they are against what my Dr has written in the motivation I sent to them

It is now frustrating me to have this kind of plan - I took this plan thinking that they will treat me the same way they were recruiting me to take it but the treatment I am getting from them it really shows that even many people should be made aware of their ignorance to us as their customers

Very disappointed- all Hospital statement, avidavity, Dr's letters, Copy of Xratry, proof of bank account have been sent to there and acknowledge the receipt

Their level of communication is very poor and are not treating their customers with respect and dignity

It's been now full six day experiencing those kind of poor communication and service