Poor service and communication by the Unlimited

Last year in May we lost a loved one. We submitted a claim and only told that the waiting period had been changed to two years for natural causes and that the claim could not be processed. Then in October last year, we were contacted by one of the consultants informing us that The Unlimited had reviewed its policy and has realized that they never informed us about the change of the waiting period. We then had to redo the whole process. We only managed to have the forms completed in January this year by the hospital. I then submitted all the necessary documents to the Unlimited on 19 January this year. To date no one has contacted us about the outcome of the claim. I sent another email on 4 February asking for developments, still there was no reply. On 15 February, I called The Unlimited, they confirmed that they had received the documents but could not tell me what the outcome is because I am not the policy holder, my mother is. I find it strange that along they have been dealing with me (sending claim, they even called when they wanted us to resubmit the forms). They had said that someone would contact my mother within 24 hours, it now over a month since I had contact with them and they have not bother3ti contact me or my mother. The Unlimited do not take their clients seriously and could not be bothered as long as their are making money, all is well with them.