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Nteboheng R

1 reviews | Active since Dec 2020

14 Jan 2022, 15:08

Poor service

I have problem with TheUnlimited-easimed since december 2021 looking for the nearest doctor because i have relocated to Mzimhlophe Orlando West 2, today I have called their call centre i spoke to Nomhle she is telling me that she cant see my payment for November and December 2021 so now cannot transfer me to someone who can assist me further. I am so suprised cause on the 01 December 2021 i called the call centre because the was a delay with my debit order that was supposed to go off last the day of the month of November 2021 and I was told the reason the was delay they moving client to the new system once its done then they can debit and my debit order went off 3 days after i have called call centre my self no one has bothered to notifying us as clients about the delays. My policy number:EMC***

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Replies (2)
The Unlimited
The Unlimited's reply15 Jan 2022, 18:30
Official
Hi Nteboheng,



We’re very sorry for the late reply. The truth of the matter is that we’re currently upgrading our system as we need to make sure that we can offer cutting edge service to our customers. Due to this transition, we’ve experienced a kink on our systems.  As your cover is on a month to month basis, we need to ensure that your payments are up to date before we can transfer you to our medical specialists. This is why we requested a copy of your bank statement. Our records indicate that your bank statement was received, and you were handed over to our specialists late yesterday afternoon. We’ll be doing a follow up call on Monday morning to find out whether you’ve received the information you needed.

The Unlimited
The Unlimited's reply17 Jan 2022, 18:06
Official
Hi Nteboheng,

 

Thank you for taking our call this morning. We’re glad to hear that you were assisted efficiently on the 14/01/2022. We truly apologise for the inconvenience that we’ve caused you. If there’s anything else you may need, please don’t hesitate to pop us a message below.