Poor service

Good day, I have a funeral policy with the unlimited and I have since put in a claim for my son's who died on the 14th of June this year and he is already buried, and when I call the unlimited to check the status of my claim they keep on saying it is on the final assessment and I must wait for at least seven days, it has been a month since they have been telling me the same stories but I keep on paying the premiums. This all means if I didn't have the means of burying my son he would still be in the mortuary till this day, I wouldn't recommend the unlimited to anybody. They make their claim forms to be very difficult to fill in, you even need to take this forms to alm the doctors one has attended and I think this is the means for them not to pay out but when they sell you their policy gheh will tell you about 48hours pay, bull**** ,you will not get your money as promised. I am thinking of even taking this matter to court by next week Wednesday.