Poor Service

I contacted TheUnlimited to lodge a claim. I was told to get 2 quotes which i did with pictures. The e-mailed me to confirmed i need to submit pictures from all sides which i did in the 1st place, However after numerous calls i was told an independent assessor will assessed my vehicle. The funny part is i need to take my car to the assessor because the assessor don't do call outs. After sacrifice my time from work to be told i need to go back to a 3rd assessor which i think its poor client service