1 reviews | Active since Nov 2016
Poor Service
Hi Unlimited,
Two weeks ago, I submitted a funeral claim for my late father. I have not received feedback since that day. This level of service is completely unprofessional and tactless.
In addition, upon raising a claim I needed to get all the required medical records. For this I had to pay R1500 to the treating doctor. Again, this is unjustified. At the point of contracting or taking up this policy none of this was mentioned. I am also puzzled as to why all medical records are needed if no underwriting occurs on the call.
Furthermore, I have not received an official policy document or schedule from The Unlimited. I sent a request for this in November, however, there is no response. As i understand, an insurer must issue a client a policy schedule within reasonable time. This has not fulfilled.
The claim process has been poor & shameful.
If I do not get feedback on this claim, I will will a log a complaint to the long insurance ombudsman.
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
We're sorry to hear about your father’s passing, please accept our sincere condolences for your loss. We understand it’s not easy to lose a loved one. We're troubled to hear about your difficulty in trying to resolve the issue regarding your claim. We try our best to ensure all the members of our family feel supported and understood and we’ll be urgently looking into this matter. Our claims department will contact you shortly to assist you.
We’ve been trying to contact you and unfortunately, we're unable to get through to you on the phone. Your claim is currently under assessment and we will provide you with feedback in 24 to 48 working hours.
We’ve been trying to contact you and unfortunately, we're unable to get through to you on the phone. Your claim is currently under assessment and we will provide you with feedback in 24 to 48 working hours.
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.
Thank you for taking our call today and for offering us the opportunity to provide you with the outcome for your claim.