Poor Service

<p>To whom it may concern:</p> <p>If I didn't know any better I would have thought that "The Unlimited" is a huge ****!</p> <p>Their service delivery is excellent when it comes to taking debit orders but, when it comes to claims you get a total different story.</p> <p>I have submitted a claim on the 23th of August 2016 after visiting a fitment centre “The Unlimited” suggested. I received a response on the 24th of August 2016 stating that the claim has been received and is awaiting approval. That was the last time I heard anything from them.</p> <p>I get the idea that they are trying to avoid me. Every time I call them the person who assisted me is either on another call or on lunch.</p> <p>I have sent numerous emails but no response.</p> <p>I spoke to a different consultant today the 12 of September 2016 and actually received an approval letter.</p> <p>The only problem is that the quote that was accepted by “The Unlimited” was from a completely different fitment centre and not the one I visited to get a quotation.</p> <p>I will appreciate it if someone that is competent and who takes pride in his/her work to please contact me with a solution.</p> <p>Thank you,</p> <p>Johan Roos</p> <p> ********** 451</p>