1 reviews | Active since Oct 2017
Poor Service
I called them as I was interested in scratch and dent cover for my car. I send them a message to contact me on their system next to the product i was interested in. Then... nothing happened. This morning I send the same message to them, hoping they would call me so that i can get more info and maybe take the product that i wanted..They just send me another mail, asking my ID number. I gave it to them and ask to be contacted. Just to get another mail from them, asking me want can they help me with..
What the ............ If this is not poor service and not worrying about business then i don't want to hear from them ever nor do i want any of their products. i will also not recommend them to any person. if their service is that bad, will they be able to deliver on the day.
1 STAR is to much for poor service.
Thank you for leaving us a review. We’d like to convey our most sincere apologies for the experience that you had with us. It’s so painful for us to realise that we’ve lost out on the opportunity to have you as a part of our family again. We once shifted your life for the better and we truly regret that we won’t get the chance to do it once more. Please note that we’ll investigate why your email wasn’t attended to promptly and we’ll provide you with feedback on this matter in 24-48 working hours. We understand that you now have a bad impression of us, however, if you’d like we can email you the documents for our latest products and offerings so that you can perhaps re-consider your decision. If you’re interested, you may pop us a reply below or contact us on ***. Alternatively, you can select the ‘chat with us’ button on our website between the hours of 08:00AM-5:00PM on weekdays.
Thank you for leaving us a review. We’d like to convey our most sincere apologies for the experience that you had with us. It’s so painful for us to realise that we’ve lost out on the opportunity to have you as a part of our family again. We once shifted your life for the better and we truly regret that we won’t get the chance to do it once more. Please note that we’ll investigate why your email wasn’t attended to promptly and we’ll provide you with feedback on this matter in 24-48 working hours. We understand that you now have a bad impression of us, however, if you’d like we can email you the documents for our latest products and offerings so that you can perhaps re-consider your decision. If you’re interested, you may pop us a reply below or contact us on ***. Alternatively, you can select the ‘chat with us’ button on our website between the hours of 08:00AM-5:00PM on weekdays.
Thank you for being patient whilst we worked to complete our investigation. You were absolutely right. You’ve sent us a number of emails over the past few months in which you were requesting to be contacted regarding our products and unfortunately, none of our team members made contact with you. We’re very much disappointed in ourselves and we’d like to extend our heartfelt apologies to you. Due to your review, we’ve developed a new process which will ensure that anyone who wants to join our family is contacted in a timeous manner. Thank you so much once again for bringing this matter to our attention as it has made us introspect and ultimately improve our services.
Thank you for being patient whilst we worked to complete our investigation. You were absolutely right. You’ve sent us a number of emails over the past few months in which you were requesting to be contacted regarding our products and unfortunately, none of our team members made contact with you. We’re very much disappointed in ourselves and we’d like to extend our heartfelt apologies to you. Due to your review, we’ve developed a new process which will ensure that anyone who wants to join our family is contacted in a timeous manner. Thank you so much once again for bringing this matter to our attention as it has made us introspect and ultimately improve our services.