Poor Service

I need some help regarding my claims at The Unlimited. I take out a policy from them for when I am hospitalised to pay an amount. I submit three claims in September 2020. The form was in 2 parts. One with my info and one the doctor must complete. They query the 3rd claim because I did not have the letter from the hospital with the admit ion and discharged form. They said the other two were correct. I had to travel from Secunda to Jacaranda hospital in Pretoria to get the form. I submit the form as requested. They inform me than that they did not received the other 2 claims and I had to send it again. I send in the three claims again. The respond they receive the claims by a funny email. I follow-up a few days later. They said they want now a motivation from the doctor why he admits us to the hospital. The doctor completes the forms as requested but now they want motivations. It seems they try to make it very difficult when you put in a claim and rather cancel the policy then they don’t have to pay out the claim and received your payment for a couple of years. They were happy to collect my monthly payment. The promises that the make for me to take-up the policy and what happened when you claim is two different stories. I strongly start believing that this was a ****. They want your money but don’t pay out the claims.