Poor Service

I have a dent and scratch policy with unlimited. In September 2018, i completed the online claim form. I then received an email stating the below

From: The Unlimited ********** Sent: 25 September 2018 08:46 AM To: Nelson, Natasha N ********** Subject: Your online claim form from The Unlimited. AE435179

Hi Natasha Thank you for contacting us. Below are the details you need for claiming. To make your claiming process easier and faster, please go to the repair service centre below from this list, plus a second RMI approved service centre in your area for a second quote. You can find an RMI approved dealers here https://www.rmi.org.za/find-accredited-members Major Speed Shop (Pty) Ltd (P) 355 Jan Smuts Hyde Park 2053 ********** 000 Once you have visited your chosen centres and are happy with your quotes, the panel beater will send the following details together with your policy number in subject line to: ********** ask to be copied on the mail. Once you receive the quotation please also forward it to the email address above as it will speed up your claim. • Two quotations for above selected panel beaters • Photographs of the damages taken by the repair centre • Kilometre reading of the vehicle

After this email, i contact the above RMI, however, i was advised by the owner that he closed the business some time ago. I then called about 7 of the mentioned RMI's on the list that was provided above but found no joy as they either closed down or do not render the particular service. This is really frustrating and such an inconvenience. I then called last week and was advised that i would be sent an updated list by one of the consultants. I still haven't received any list. I emailed Thobeka Mnomiya, the customercare email and the autoclaims email above on the 27th of November 2018. I still haven't received any feedback. I think its really unprofessional for a company not to updated their lists of RMIs and not to follow up as well. I am really on the verge on cancelling my contract.