1 reviews | Active since May 2021
Poor Service
I have two Policies with The unlimited for dent and scratch repair I recently made a claim on my Policy (AES417252) for dents and scratches to be repaired on my Toyota Auris, The claim was made on the 30th of April 2021, on the 7th of May 2021 we were requested by a claims Technician by the name of Zintle Tlou to send a signed disclaimer form, Which I sent later that evening, On the 12 of May I sent her an e-mail requested an update but no reply was received, Since then I have been calling customer care almost every week to get a proper update, but I'm told the same story every week that they will check with the claims technician, and they keep asking if I sent the disclaimer form as requested even though it was sent on the 7th of May, I'm very disappointed in the service especially since I have been a customer since 2018 and currently have two policies with the company, I am mostly annoyed that on top of my monthly premiums I have to use my own airtime to chase after poor service
We'd like to apologise for the ********** claiming experience that you've had with us. We're truly grateful that you've been a part of Unique family for so many years and we're upset that we haven't lived up to our value of servicing with passion. We've just attempted to contact you and unfortunately, we couldn't get a hold of you. As soon as you're ready to take our call, please send us a message below.
We'd like to apologise for the ********** claiming experience that you've had with us. We're truly grateful that you've been a part of Unique family for so many years and we're upset that we haven't lived up to our value of servicing with passion. We've just attempted to contact you and unfortunately, we couldn't get a hold of you. As soon as you're ready to take our call, please send us a message below.
Thank you so much for taking our call today. We're glad to hear that our auto team has assisted you with your claim. We're a business that's serious about our family member's and we'll not compromise on our values or our commitment to providing value to them! Once again, we're truly sorry that you had to write to us on this platform in order to be assisted in a competent way.
Thank you so much for taking our call today. We're glad to hear that our auto team has assisted you with your claim. We're a business that's serious about our family member's and we'll not compromise on our values or our commitment to providing value to them! Once again, we're truly sorry that you had to write to us on this platform in order to be assisted in a competent way.