L
Lauren
1 reviews | Active since Apr 2024
07 May 2024, 21:22
Poor Service
I’m not happy with their customer service, had to call multiple times. I asked the lady who was assisting me to callback but she refused. Asked her to cancel my policy and she kept on asking why while was telling her please just cancel my membership. Their app keeps on saying “ bad request “ all the time I’m trying to log in.
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Replies (1)
The Unlimited's replyOfficial
08 May 2024, 09:41Hi Lauren.
Thanks for reaching out to us. The agent was unable to call you back because our office was already closed when you called, however, she did suggest to call you back in the morning. We're so sorry to have caused you frustration and we're grateful for your feedback. Rest assured that your policy was cancelled yesterday.
Thanks for reaching out to us. The agent was unable to call you back because our office was already closed when you called, however, she did suggest to call you back in the morning. We're so sorry to have caused you frustration and we're grateful for your feedback. Rest assured that your policy was cancelled yesterday.
The Unlimited's reply08 May 2024, 09:41
Official
Hi Lauren.
Thanks for reaching out to us. The agent was unable to call you back because our office was already closed when you called, however, she did suggest to call you back in the morning. We're so sorry to have caused you frustration and we're grateful for your feedback. Rest assured that your policy was cancelled yesterday.
Thanks for reaching out to us. The agent was unable to call you back because our office was already closed when you called, however, she did suggest to call you back in the morning. We're so sorry to have caused you frustration and we're grateful for your feedback. Rest assured that your policy was cancelled yesterday.