1 reviews | Active since Jun 2020
Poor service
When I called The Unlimited to request my policy be cancelled, Mr Rhaandiv spoke to me in a rude and unprofessional manner. I explained to him that I had signed up for the policy on April 20, 2025 and had requested for the cover to start on May 1, 2025. However, I noticed that two debit orders were made in the same month. The sales consultant had assured me that after making two successful payments, I would be able to make a claim. However, when I submitted a claim, it was not approved. This was unacceptable to me and I wanted to cancel my policy. Instead of understanding my situation, Mr Rhaandiv was dismissive and spoke to me in a condescending manner. It is extremely unprofessional of him to speak to a client in such a way. I expected better customer service from a reputable company like The Unlimited. I am disappointed with the service I received and I will be sharing my experience with others, so they are aware of the poor treatment I received from The Unlimited. I hope steps will be taken to rectify this situation and ensure that customers are treated with respect and professionalism in the future.
We’re truly sorry to hear about your experience and the way you were treated. This is not the level of service we stand for, as it did not reflect the level of professionalism and care we expect from our team.
A specialist will reach out to you today.
We’re truly sorry to hear about your experience and the way you were treated. This is not the level of service we stand for, as it did not reflect the level of professionalism and care we expect from our team.
A specialist will reach out to you today.
We'd like to apologise for the delay in calling you today, as we're currently assessing the call between you and our agent, which takes 24 - 48 working hours (excluding weekends). We'll provide you with feedback before close of business on Monday.
We'd like to apologise for the delay in calling you today, as we're currently assessing the call between you and our agent, which takes 24 - 48 working hours (excluding weekends). We'll provide you with feedback before close of business on Monday.
We trust that you are well this morning. Please note that we have accessed the call, and we found that the agent was not rude at any point, but we did pick up that he had raised his voice slightly to ensure that you could hear. We're sincerely sorry if this sounded rude to you and we'll be taking corrective measures to ensure this doesn't happen again.
Once again, thank you so much for your time and patience.
We trust that you are well this morning. Please note that we have accessed the call, and we found that the agent was not rude at any point, but we did pick up that he had raised his voice slightly to ensure that you could hear. We're sincerely sorry if this sounded rude to you and we'll be taking corrective measures to ensure this doesn't happen again.
Once again, thank you so much for your time and patience.