Poor no service /Scratch and dent policy.

I have been trying to get a claim approved. Policy number AOS*** And I started this process the 8th of July already, They give me 3 options in the town I live. the one panel beater don't do any business with them, the second one I would never trust again and so There is only one option. The 10 of July I got a reply saying yes its fine I can submit one quote only. I got the quote the very same day with the info. They simply don't respond after numerous emails! I had the perfect opportunity to get the small repair done that is now wasted as I'm going to need the car next week to travel to work and again. This was explained in the mail as well the second time I asked for feedback. I have two policies with The unlimited been a loyal supporter for years and this is how you treat policyholders?I am Highly disappointed.