Poor customer service

Item: The Unlimited
Rating: 1
Author: Bevan K

Good day

I am really disappointed in the claims process for my scratch and dent policy.

I have spoken to hoe many consultants and was given the incorrect email address regarding the claims process.

Eventually after how many phone calls, a consultant gave the correct claims email address but still no response has been received.

My wife has been a client for how many years and why must the claims process be so painful?

Helpful (0)

Replies (5)

The Unlimited's replyOfficial

15 Oct 2025, 08:03

Hi Bevan Kahn,

Thanks for bringing this matter to our attention. We're sorry that your wife has had an unpleasant experience with us. Our team is here to make this right for you.

We've messaged you privately requesting for your wife's details, so we can retrieve her profile.

The Unlimited's reply15 Oct 2025, 08:03

Official

Bevan K's updateReviewer Update

17 Oct 2025, 11:51

Good day

I still have not received any response regarding the claim authorization.

Bevan K's update17 Oct 2025, 11:51

Reviewer Update

Good day

I still have not received any response regarding the claim authorization.

The Unlimited's replyOfficial

17 Oct 2025, 11:56

Hi Bevan,

Thanks for your patience. Our team is on it and feedback will be shared with you in the next 24- working hours.

The Unlimited's reply17 Oct 2025, 11:56

Official

Hi Bevan,

Thanks for your patience. Our team is on it and feedback will be shared with you in the next 24- working hours.

Bevan K's updateReviewer Update

21 Nov 2025, 17:29

Thank you and the repairs have been done.

Bevan K's update21 Nov 2025, 17:29

Reviewer Update

Thank you and the repairs have been done.

The Unlimited's replyOfficial

21 Nov 2025, 17:37

Hi Bev.

Thank you for making us aware that your claim has been finalised.

Take care

The Unlimited's reply21 Nov 2025, 17:37

Official

Hi Bev.

Thank you for making us aware that your claim has been finalised.

Take care