SM
STUURMAN M
1 reviews | Active since Oct 2018
28 Jan 2020, 13:45
POOR CUSTOMER SERVICE .
THE UNLIMITED SERVICE IS VERY BAD.MY SISTER MADE A DEATH CLAIM 3 WEEKS AGO,THEY HAVE BEEN SENDING HER FROM PILLAR TO POST SAYING CLAIMS DEPARTMENT WILL CALL HER.EVEN TO DATE NO ONE CALLED HER AND WHAT FRUSTRATE HER IS THE SMS SHE GETS TO GO GET THE SIM CARD.THIS PEOPLE ARE ********** AND DOES NOT RESPOND TO EMAILS.WHAT A TERRIBLE SERVICE...IMAGINE IF WE WERE DEPENDING ON THE PAYOUT TO BURY THE DECEASED.SOMETHING MUST BE DONE WITH THIS **********.THIS IS UNPROFFESIONAL
Helpful (0)
Replies (6)0
Replies (6)
The Unlimited's replyOfficial
28 Jan 2020, 18:57Hi Stuurman,
We’re really sorry that this has been your sister’s experience with us. We have contact her and we will provide her with feedback before close of business tomorrow.
The Unlimited's reply28 Jan 2020, 18:57
Official
Hi Stuurman,
We’re really sorry that this has been your sister’s experience with us. We have contact her and we will provide her with feedback before close of business tomorrow.
The Unlimited's replyOfficial
30 Jan 2020, 16:58Hi Stuurman,
We’ve been trying to contact your sister, but unfortunately, we have not been able to reach her. When she's available to talk, please pop us a message below and we will contact her.
The Unlimited's reply30 Jan 2020, 16:58
Official
Hi Stuurman,
We’ve been trying to contact your sister, but unfortunately, we have not been able to reach her. When she's available to talk, please pop us a message below and we will contact her.
The Unlimited's replyOfficial
03 Feb 2020, 12:27Hi Stuurman
We had contacted your sister and may she please send the bank statement to *** so that we can look into this.
The Unlimited's reply03 Feb 2020, 12:27
Official
Hi Stuurman
We had contacted your sister and may she please send the bank statement to *** so that we can look into this.
SM
STUURMAN M's updateReviewer Update
05 Feb 2020, 16:23Good day,i have sent 6 months bank statement to Richard and Nonhle. According to Richard August premium did not go through. i have checked and no premium was skipped to date including last month Jan 2020. Unlimited please do the right thing, this issue is been going on for quite too long.my sister is now in and out of hospital suffering from depression.i am pleading with you to do her right. you know its so painful to go through this.
i am still asking myself if this UNLIMITED IS REAL. They did not even ask her to send the documents through like death certificate and deceased id document.they just started by saying CLAIMS department will be in contact with you in the next 5-7 days. WOW what a service.then after 14 days we have to call and same scenario was given to us again.i hope this matter will be closed as i have sent the proof that august premium was paid.
i am still asking myself if this UNLIMITED IS REAL. They did not even ask her to send the documents through like death certificate and deceased id document.they just started by saying CLAIMS department will be in contact with you in the next 5-7 days. WOW what a service.then after 14 days we have to call and same scenario was given to us again.i hope this matter will be closed as i have sent the proof that august premium was paid.
SM
STUURMAN M's update05 Feb 2020, 16:23
Reviewer Update
Good day,i have sent 6 months bank statement to Richard and Nonhle. According to Richard August premium did not go through. i have checked and no premium was skipped to date including last month Jan 2020. Unlimited please do the right thing, this issue is been going on for quite too long.my sister is now in and out of hospital suffering from depression.i am pleading with you to do her right. you know its so painful to go through this.
i am still asking myself if this UNLIMITED IS REAL. They did not even ask her to send the documents through like death certificate and deceased id document.they just started by saying CLAIMS department will be in contact with you in the next 5-7 days. WOW what a service.then after 14 days we have to call and same scenario was given to us again.i hope this matter will be closed as i have sent the proof that august premium was paid.
i am still asking myself if this UNLIMITED IS REAL. They did not even ask her to send the documents through like death certificate and deceased id document.they just started by saying CLAIMS department will be in contact with you in the next 5-7 days. WOW what a service.then after 14 days we have to call and same scenario was given to us again.i hope this matter will be closed as i have sent the proof that august premium was paid.
The Unlimited's replyOfficial
05 Feb 2020, 18:29Hi Stuurman,
We're really sorry to hear that your sister is not doing well and we understand that this a difficult time for you and your family. Please know that we'd like for this matter to be resolved accordingly and urgently. We will contact your sister first thing tomorrow morning to assist her with her claim query.
We're really sorry to hear that your sister is not doing well and we understand that this a difficult time for you and your family. Please know that we'd like for this matter to be resolved accordingly and urgently. We will contact your sister first thing tomorrow morning to assist her with her claim query.
The Unlimited's reply05 Feb 2020, 18:29
Official
Hi Stuurman,
We're really sorry to hear that your sister is not doing well and we understand that this a difficult time for you and your family. Please know that we'd like for this matter to be resolved accordingly and urgently. We will contact your sister first thing tomorrow morning to assist her with her claim query.
We're really sorry to hear that your sister is not doing well and we understand that this a difficult time for you and your family. Please know that we'd like for this matter to be resolved accordingly and urgently. We will contact your sister first thing tomorrow morning to assist her with her claim query.
The Unlimited's replyOfficial
11 Feb 2020, 15:39Hi Stuurman,
We have contacted your sister and she was provided with the outcome for her claim. We have also cancelled her policy as she has requested and this confirmation has been SMSed to her. Once again, our deepest condolences go out to you and your family during this difficult time.
We have contacted your sister and she was provided with the outcome for her claim. We have also cancelled her policy as she has requested and this confirmation has been SMSed to her. Once again, our deepest condolences go out to you and your family during this difficult time.
The Unlimited's reply11 Feb 2020, 15:39
Official
Hi Stuurman,
We have contacted your sister and she was provided with the outcome for her claim. We have also cancelled her policy as she has requested and this confirmation has been SMSed to her. Once again, our deepest condolences go out to you and your family during this difficult time.
We have contacted your sister and she was provided with the outcome for her claim. We have also cancelled her policy as she has requested and this confirmation has been SMSed to her. Once again, our deepest condolences go out to you and your family during this difficult time.