SM
Sylvester M
1 reviews | Active since Aug 2015
12 Aug 2015, 15:06
Poor customer care and service
<br> I registered my claim on the 23rd July'15, since then have been following up but to no vain.<br> Every time I call their customer care centre am being asked who is handling my claim then am referred to speak to him despite me explaining my frustrations about the man, he is NON - RESPONSIVE. Wrote plenty follow up mails to him and calls and today I still do not have an answer.<br> <br> I need to know status of my claim please!<br>
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The Unlimited's replyOfficial
12 Aug 2015, 15:28Hello Gims ,
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
The Unlimited's reply12 Aug 2015, 15:28
Official
Hello Gims ,
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe
Thanks for letting us know you've had problems with our service - we always appreciate our customers giving us feedback (good or bad) so that we can improve your experience with us.
After all, without you, we wouldn't exist, so you can be sure I am personally going to follow up on your complaint and will get back to you within 24 hours with some answers.
Regards
Bongiwe