PK
Paul K
1 reviews | Active since Jul 2021
26 Jun 2022, 10:49
Poor Communication leading to bad credit rating
Unlimited decided to deduct the premium of on the 24th of this month without prior notice, hence the transaction failed to impact my credit rating. When is called the call center to enquire why, I was told there had been a system problem and they apologised and would refund my monies, not understanding the impact of earlier deductions. This is poor service and clients should be notified of changes to make the necessary provisions. I am considering canceling this policy due to poor communication.
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The Unlimited's replyOfficial
26 Jun 2022, 11:44Hi Paul,
Hearing that you’re thinking of parting ways with us has truly left us heartsore. Our customers are our family and we’ll do everything in our power to ensure that they’re undoubtable happy with the service we provide. As a business, we make sure that our Unlimited family is notified of any changes that are made. However, us going into your account early this month was the result of a system error. We understand that you’re frustrated and we’d like to extended our most sincere apology for discomforting you in this way. Your policy is a month to month membership, which means for the month you pay, you have cover. Therefore we don’t affect your credit rating. This information is available in a letter which we sent to you via email. We’d like to thank you for sharing your views as this helps us to keep improving ourselves for our trusted family.
The Unlimited's reply26 Jun 2022, 11:44
Official
Hi Paul,
Hearing that you’re thinking of parting ways with us has truly left us heartsore. Our customers are our family and we’ll do everything in our power to ensure that they’re undoubtable happy with the service we provide. As a business, we make sure that our Unlimited family is notified of any changes that are made. However, us going into your account early this month was the result of a system error. We understand that you’re frustrated and we’d like to extended our most sincere apology for discomforting you in this way. Your policy is a month to month membership, which means for the month you pay, you have cover. Therefore we don’t affect your credit rating. This information is available in a letter which we sent to you via email. We’d like to thank you for sharing your views as this helps us to keep improving ourselves for our trusted family.