CJ
Cyril J
1 reviews | Active since Dec 2022
07 Dec 2022, 12:34
Poor client service
I received an email from this company on the 10 th November 2022 advising me that due to a system error they had double deducted my October 2022 monthly debit order and that they would be refunding me. When they failed to carry this out in November 2022, I rejected the November debit order. I was then advised that the debit order was rejected and that I did not have any cover and I should call the call center. This I did but call kept being dropped. I now wish to cancel this policy but cannot get reaction.
Helpful (0)
Replies (3)0
Replies (3)
The Unlimited's replyOfficial
07 Dec 2022, 14:29Hi Cyril,
Thank you so much for raising this with us. It was a pleasure speaking to you over the phone and being able to resolve this matter for you. Kindly note that your policy is currently active as we've uploaded the payment that failed. We'd like to sincerely apologise for the inconvenience that we've caused.
Thank you so much for raising this with us. It was a pleasure speaking to you over the phone and being able to resolve this matter for you. Kindly note that your policy is currently active as we've uploaded the payment that failed. We'd like to sincerely apologise for the inconvenience that we've caused.
The Unlimited's reply07 Dec 2022, 14:29
Official
Hi Cyril,
Thank you so much for raising this with us. It was a pleasure speaking to you over the phone and being able to resolve this matter for you. Kindly note that your policy is currently active as we've uploaded the payment that failed. We'd like to sincerely apologise for the inconvenience that we've caused.
Thank you so much for raising this with us. It was a pleasure speaking to you over the phone and being able to resolve this matter for you. Kindly note that your policy is currently active as we've uploaded the payment that failed. We'd like to sincerely apologise for the inconvenience that we've caused.
CJ
Cyril J's updateReviewer Update
07 Dec 2022, 14:58Solomon Pillay contacted me and resolved the issue within a half hour of our communication.
Thank you for the prompt response.
Thank you for the prompt response.
CJ
Cyril J's update07 Dec 2022, 14:58
Reviewer Update
Solomon Pillay contacted me and resolved the issue within a half hour of our communication.
Thank you for the prompt response.
Thank you for the prompt response.
The Unlimited's replyOfficial
07 Dec 2022, 19:16We appreciate you for taking our call and giving us the opportunity to assist you. Hearing that Solomon provided you with world-class service and managed to resolve the issue, has made us very happy. Please keep safe and have a wonderful evening further.
The Unlimited's reply07 Dec 2022, 19:16
Official
We appreciate you for taking our call and giving us the opportunity to assist you. Hearing that Solomon provided you with world-class service and managed to resolve the issue, has made us very happy. Please keep safe and have a wonderful evening further.