Poor claim service

Policy number AU167413, have been trying to log a claim to repair my hood lining for 3 weeks now. I have received minimal communication and support and provided with excuses from delayed service provider to system issues. I have explained that i was in annual leave and hence was my only available time, this has fallen on deaf ears. I also contacted the service provider and attained a quote and then sent this as well to the unlimited. I have been with this company for a very long time and to say i am dissapointed is an understatement. This by the way is my 1st actual repair claim.

I have till this friday for repairs to be completed, please assist urgently.

If nt done, i will be cancelling.

Regards Julian