KP
Kate P
1 reviews | Active since Jan 2012
02 Mar 2021, 14:26
Poor and Unprofessional Service from Claims department
Very quick in taking your money but they don't respond when you lodge a claim. Their claim department doesn't respond to either calls or emails.
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Replies (2)0
Replies (2)
The Unlimited's replyOfficial
02 Mar 2021, 17:38Hi Kate,
We'd like to apologise for the unpleasant claiming experience that you've had with us. We would like the opportunity to have a look at this matter so that we can assist you accordingly. A member from our team will be contacting you today to assist you.
We'd like to apologise for the unpleasant claiming experience that you've had with us. We would like the opportunity to have a look at this matter so that we can assist you accordingly. A member from our team will be contacting you today to assist you.
The Unlimited's reply02 Mar 2021, 17:38
Official
Hi Kate,
We'd like to apologise for the unpleasant claiming experience that you've had with us. We would like the opportunity to have a look at this matter so that we can assist you accordingly. A member from our team will be contacting you today to assist you.
We'd like to apologise for the unpleasant claiming experience that you've had with us. We would like the opportunity to have a look at this matter so that we can assist you accordingly. A member from our team will be contacting you today to assist you.
The Unlimited's replyOfficial
03 Mar 2021, 08:39Hi Kate,
Thank you for taking our call yesterday and for giving us the opportunity to update you on the progress for your claim. As explained, we needed you to verify that you will pay the difference in order to continue with your claim. Once again, we’re truly sorry for the unpleasant experience that you’ve had with us.
Thank you for taking our call yesterday and for giving us the opportunity to update you on the progress for your claim. As explained, we needed you to verify that you will pay the difference in order to continue with your claim. Once again, we’re truly sorry for the unpleasant experience that you’ve had with us.
The Unlimited's reply03 Mar 2021, 08:39
Official
Hi Kate,
Thank you for taking our call yesterday and for giving us the opportunity to update you on the progress for your claim. As explained, we needed you to verify that you will pay the difference in order to continue with your claim. Once again, we’re truly sorry for the unpleasant experience that you’ve had with us.
Thank you for taking our call yesterday and for giving us the opportunity to update you on the progress for your claim. As explained, we needed you to verify that you will pay the difference in order to continue with your claim. Once again, we’re truly sorry for the unpleasant experience that you’ve had with us.