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Hassan C

1 reviews | Active since Apr 2013

02 Sept 2021, 10:48

Poor and regretful administration from The unlimited

I am so disapointed by the way The unlimited keep ignoring my calls and hangs on when i call them for a follow up on a claim i have logged a month and a week now, whenever i call i am being told that my follow up has been escalated. it has been 3 follow ups I have done now, my only option is to reverse all my premiums and recover my money because I cant lose in this way. It is painful to pay premiums every moht but when you log a claim you dont get the service promised upon purchasing the product or the service to be rendered.

I deeply regret purchasing a Stratch and dents insurance policy with The unlimied.

I rather recover my funds than to keep spending more more by calling a company that never provides feedback to it's clients, but when it comes to premiums they send a reminder for a debit a day before the salary day.

So disappointed by The unlimited

0
Replies (3)
The Unlimited
The Unlimited's reply02 Sept 2021, 15:28
Official
Hi Hassan,





Thank you for sharing your frustration with us. We’re living in difficult times and all of us are feeling the pinch in our pockets, so we understand how unfair it is to pay for a service and not see its’ benefits at the end of the day. We sincerely apologise for disappointing you and delivering a claiming experience which is so unpleasant. As our team member informed you earlier today, we’re currently finalising your claim, and we’ll revert back to you in 24 working hours to provide you with feedback regarding the outcome. Your humbly ask for your patience during this time.

HC
Hassan C's update02 Sept 2021, 15:40
Reviewer Update
It's alright I will wait for your respond and take it from there, hopefully I wont be the one calling you again begging for feedback like I did on my three escalations and have been told every time I called to follow up.

Thank you
The Unlimited
The Unlimited's reply02 Sept 2021, 18:35
Official
Hi Hassan,





Thank you for connecting with us again. We know that we’ve let you down greatly and you’re weary of our promises. You have our word that we’ll be contacting you again in 24 working hours to provide you with feedback for your claim. Enjoy the rest of your evening.