HL
Hanlie L
1 reviews | Active since Apr 2020
03 May 2022, 22:07
Poor and misleading service by The Unlimited
I was contacted regarding gap cover. The information given was totally misleading. I asked for the information to be send in writing and when I eventually got it, it was not at all what was discussed. I immediately informed them not to go forward with the gap cover. I got no reply to any of my emails and the debit order went off. They should be investigated by the FAIS.
Helpful (0)
Replies (4)0
Replies (4)
The Unlimited's replyOfficial
04 May 2022, 16:58Hi Hanlie,
Thank you for bringing this to our attention. It’s in our DNA to always be truthful and honest in what we offer our customers. We’d like to extend our most sincere apology for any inconvenience we might have caused you. Upon assessing the voice recording, we’ve found that the call is clear as our co-worker ensured that he explained your policy benefits in detail. We’ve sent you our complaints procedure via SMS, should you wish to lodge a formal complaint against us. Kindly note that we tried to contact you earlier on and unfortunately, we were unable to get through to you. Remember, your policy benefits will remain active until we’ve spoken to you telephonically. Please pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
The Unlimited's reply04 May 2022, 16:58
Official
Hi Hanlie,
Thank you for bringing this to our attention. It’s in our DNA to always be truthful and honest in what we offer our customers. We’d like to extend our most sincere apology for any inconvenience we might have caused you. Upon assessing the voice recording, we’ve found that the call is clear as our co-worker ensured that he explained your policy benefits in detail. We’ve sent you our complaints procedure via SMS, should you wish to lodge a formal complaint against us. Kindly note that we tried to contact you earlier on and unfortunately, we were unable to get through to you. Remember, your policy benefits will remain active until we’ve spoken to you telephonically. Please pop us a message below, when you’re free to speak and we’ll give you a call shortly to assist you.
HL
Hanlie L's updateReviewer Update
05 May 2022, 09:27Good day The call might have been clear, but was not the same as what was sent in an email. In fact there wasn't much information except for when the premium will be deducted. I also requested more than once confirmation that I'm not interested and that no premium will be deducted but didn't get any reply to my emails. I will be able to answer your call today.
HL
Hanlie L's update05 May 2022, 09:27
Reviewer Update
Good day The call might have been clear, but was not the same as what was sent in an email. In fact there wasn't much information except for when the premium will be deducted. I also requested more than once confirmation that I'm not interested and that no premium will be deducted but didn't get any reply to my emails. I will be able to answer your call today.
The Unlimited's replyOfficial
05 May 2022, 12:36Hi Hanlie,
Thank you for your time on the phone earlier today. Please note that we’ve thoroughly assessed the sales call and our consult did disclose the benefits of your cover correctly. The welcome pack which was emailed to you on the 06/04/2022 also contained a detailed description of the policy terms and conditions. We can confirm that your membership has been cancelled and your debit order for April will be refunded today. The payment will take 24-48 hours to reflect in your bank account.
The Unlimited's reply05 May 2022, 12:36
Official
Hi Hanlie,
Thank you for your time on the phone earlier today. Please note that we’ve thoroughly assessed the sales call and our consult did disclose the benefits of your cover correctly. The welcome pack which was emailed to you on the 06/04/2022 also contained a detailed description of the policy terms and conditions. We can confirm that your membership has been cancelled and your debit order for April will be refunded today. The payment will take 24-48 hours to reflect in your bank account.
HL
Hanlie L's updateReviewer Update
05 May 2022, 13:15Thank you for resolving the problem. I disagree that the information as discussed during the phone call was the same as on the benefits as sent. I will regard the case as closed as soon as I receive the payment.
HL
Hanlie L's update05 May 2022, 13:15
Reviewer Update
Thank you for resolving the problem. I disagree that the information as discussed during the phone call was the same as on the benefits as sent. I will regard the case as closed as soon as I receive the payment.