lW
lyzette W

1 reviews | Active since Sept 2012

10 Dec 2021, 13:19

Policy nr AE434398

In October Panelbeaters in Knysna put a claim in at auto elite for dents and scratches,I am still waiting for the approval 9f the claim after numurous calls and e mail.All they do is to promise to send the approval while nothing happen.

0
Replies (5)
The Unlimited
The Unlimited's reply10 Dec 2021, 15:53
Official
Hi lyzette,
Thank you for brining this to our attention. We understand your frustration and we sincerely apologise for the claims experience you’ve had with us thus far. Our Unlimited family is our main priority and it hurts us knowing that you haven't received feedback on your claim. We’ve attempted to contact you today and unfortunately, we were unsuccessful in getting through to you. Please let us know when will be a convenient time for us to give you a call so that we’re able to assist you. 
lW
lyzette W's update10 Dec 2021, 16:09
Reviewer Update
Im available now
The Unlimited
The Unlimited's reply10 Dec 2021, 16:55
Official
Hi lyzette,

 

Thank you for taking you for taking our call and for giving us the opportunity to assist you. We’re happy to inform you that your claim has been successful. If there’s anything else you may need please don’t hesitate to pop us a message bellow.
lW
lyzette W's update10 Dec 2021, 17:44
Reviewer Update
Hi there

The amount due for the customers account must be pay by auto elite since the date of the claim and the approval letter is months apart from each other and I made payments in the waiting period
The Unlimited
The Unlimited's reply10 Dec 2021, 19:50
Official
Hi lyzette,

 

Thank you for getting in touch with us once again. One of our team members will give you a call first thing Monday morning to assist you.