Policy not paying out

I am a policy holder at The Unlimited. I truly hope my cry reaches someone who has a heart. It's been a month now since my father in law has passed away and The Unlimited has not paid out. I'm left with debt since we had to make a plan to burry my father in law.

I have been taken from pillar to post everytime I call in to enquire of my claim. Today I spoke to the underwriters who told me my claim is fine and should have been paid out already. I was passed to The Unlimited call centre and spoke to an agent who couldn't differentiate a s**** from a fork.

Im a civil servant and don't take pride in airing another company's dirty laundry. I just want my claim to be settled so I can pay back monies shamefully borrowed from people.

I'm even looking to take this further to FOS or the FCA. This has caused so much conflict within my family and unnecessary stress.