Policy information and cancellation of policy

I have requested my policy details for numerous years now, and dont get any. Yet again i started this request yesterday and are now truely fed up about it. MY documents are not attached. I took out the police for my daughter, and I should have been the owner of the policy and she the insured. Both membership details are in my name as the main member, so please explain your email. “Please go through the attached information carefully to ensure everything is correct and let us know of any changes to your details.” Address is a joke, and then contact numbers are completely wrong, not my numbers, neither my daughter’s, if that was going to be their excuse. There is NO information on it, and the few details is wrong for inception of the policy. They have 4 debit orders going through my account, and I request them, in writing to stop it with immediate effect. If this is how I battle to get info from them, I can just imagine what would happen should I have a claim. Their phone number is ***and you need money on your phone, or else you cannot reach them. No matter if its a general call or an emergency. I have gond as far as chatting to them on whatsapp, and still all i am getting from them is: Thank you. A team member will reach out within 3-5 working days to guide you through the cancellation process, so please make sure to listen out for our call. If you'd prefer to cancel immediately, please call us on ***, and a specialist will help you. If we cannot reach you, your benefits will stay active until we talk to you and complete the process together. Thanks for reaching out to us. I hope that you’ll enjoy the rest of your day.